SHIPPING & DELIVERY POLICY

Last Updated: 21st November 2025

Welcome to Prera Jewels! We are committed to delivering your beautiful jewellery safely and on time. Please read the terms below to understand how shipping and delivery are handled on www.prerajewels.com.

1. Order Processing Time

  • All orders are processed within 1–3 business days (Monday to Saturday), excluding Sundays and public holidays.

  • During high-volume periods (festivals, sales, launches), processing may take up to 5 business days.

  • Pre-orders or made-to-order items may have different processing times, which will be clearly mentioned at the time of purchase.

2. Shipping Methods & Carriers

  • We deliver across India through our trusted logistics partners: Shiprocket, Delhivery, and Blue Dart.

  • A tracking number will be sent to you once your order has been dispatched.

3. Delivery Time Estimates

Region Estimated Delivery Time*
Within Maharashtra / nearby states 2–4 business days
Other states in India 4–7 business days

*These timelines are estimates. Actual delivery time may vary due to courier delays, local holidays, weather conditions, or unforeseen events.

4. Order Tracking

  • Once your order is shipped, you will receive an email/SMS with your tracking ID and tracking link.

  • You can also track your package directly on the courier portals (Shiprocket, Delhivery, Blue Dart) using your tracking number.

5. Delay, Lost or Damaged Shipments

  • Prera Jewels is not responsible for delays caused by natural calamities, pandemics, logistic issues, or circumstances beyond our control.

  • In cases of lost or damaged shipments:

    • Notify us within 7 days of the expected delivery date.

    • Provide necessary proof (photos, videos, courier status screenshot).

    • We will assist you in coordinating with the courier to resolve the issue.

6. Address Accuracy

  • Please ensure the shipping address entered is complete and accurate.

  • Incorrect or incomplete addresses may lead to delays or failed deliveries.

  • If an order is returned to us due to an incorrect address, the customer may be required to pay additional charges for reshipping.