PRIVACY POLICY

Effective Date: 21st November 2025

Welcome to prerajewels.com. We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website or make a purchase.

1. Information We Collect

We may collect the following types of information:

  • Personal Details: Name, email address, phone number, billing and shipping address.

  • Payment Information: Processed securely via trusted payment gateways (we do not store your card or UPI details).

  • Order Details: Order history, product preferences, communication records.

  • Technical Data: IP address, browser type, device information, cookies, and website usage analytics.

2. How We Use Your Information

Your information is used for the following purposes:

  • To process, confirm, and deliver your orders.

  • To improve our website, product offerings, and customer experience.

  • To send you order updates, promotional offers, and marketing communication (only if you subscribe).

  • To prevent fraudulent transactions and enhance overall security.

3. Sharing of Information

We do not sell or rent your personal data to any third party.
We may share limited information only with:

  • Courier partners (Shiprocket, Delhivery, Blue Dart) for shipping your orders.

  • Payment processors (Razorpay) for secure online transactions.

  • Legal authorities if required for compliance with applicable laws.

4. Order Tracking

  • Once your order is shipped, you will receive an email or SMS containing your tracking ID and a tracking link.

  • You can also track your shipment directly on the courier portals using the tracking number.

5. Cookies

  • Our website uses cookies to enhance your browsing experience.

  • Cookies help us remember your preferences and analyze website performance.

  • You can disable cookies from your browser settings, but some features may not work properly.

6. Your Rights

You may request:

  • Access to the personal data we hold about you.

  • Correction or updates to your information.

  • Deletion of your personal data, where legally applicable.

You can submit these requests by contacting us at:
📧 support@prerajewels.com