RETURN & REFUND POLICY
At prerajewels.com, customer satisfaction is our priority. Since we deal in delicate and high-quality jewellery, we follow a strict return and refund policy to ensure fairness and product safety.
1. Return Eligibility
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Returns are accepted only for damaged or defective products.
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Customers must notify us within 7 days of delivery to request a return.
2. Proof Requirement
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A clear unboxing video is mandatory — starting from the moment the package is opened.
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Without proper video proof, returns will not be accepted.
3. Return Process
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Contact us at support@prerajewels.com or +91 7569637820 with your Order ID and unboxing video.
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Once your request is approved, you must ship the product back in its original packaging.
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Shipping cost for returns will be borne by the customer.
4. Refunds
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Refunds are initiated after we receive and inspect the returned item.
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Refund processing time: 7–10 business days.
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The amount will be credited to the original payment method used at checkout.
5. Non-Returnable Items
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Products without any damage or defect.
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Items returned without valid proof of damage.
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Items beyond the 7-day return window.
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Used, worn, or tampered products.
Contact Us
If you have any questions about this Return & Refund Policy, feel free to reach us:
📧 Email: support@prerajewels.com
📞 Phone: +91 9702577025